Returns

Returns + Refunds

At Matilda Bell, your satisfaction is our top priority. We understand that occasionally products may not meet your expectations.
If you are not satisfied with your purchase in any way, you may return the product within thirty (30) days from the date of
receipt of your order, provided that the product complies with the return guidelines below.

REFUND GUIDELINES

Conditions

Return Conditions: Items must be in the same condition you received them: unused, unopened, with all seals and tags intact and in original packaging. No returns will be accepted for orders placed after the thirty (30) day return period.

Non-Returnable Items

Some types of merchandise cannot be returned, such as perishable items (e.g., food, flowers, or plants) and custom items (e.g., special orders or personalized items). Please note that items on sale or promotional discounts are final sale and cannot be returned.

Return Period

You have thirty (30) days from the date you receive your order to initiate a return.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase

for the new item.

Refunds

All eligible returns of full-priced merchandise will be refunded to the original form of payment. Please note that there are no returns on sale or promotional discount items. Shipping charges are not refundable.

Start a Return

To return an item, please email Support@MatildaBell.shop and include your name and order number. If your return meets our return guidelines, we will provide you with a return shipping label and detailed shipping instructions.

Please note that merchandise returned without our prior request for a return will not be accepted.

Refund Period

We will notify you once we have received and reviewed your return. Once your refund is approved, we will issue a refund to your original payment method, minus the original shipping costs.

Please allow 5-10 business days for the funds to appear on your bank statement.